Plus - Midwich
Plus by Midwich – Your partner in services excellence
With our PLUS professional services, we empower channel partners to define, design, plan, supply, set up, and support projects of any scale. From stadiums to meeting rooms, our expert technicians, engineers, and programmers ensure seamless deployments, delivering solutions that work perfectly every time.
Our offering
Advanced replacement warranty
with 24/5 technical support
Upgrade your standard return to base manufacturer warranty on any product or brand to include our advanced replacement hardware cover - Protect+.
With Protect+ If your product fails, our expert technical support team are here to help 24 hours a day, 5 days a week to provide remote technical assistance and issue replacement hardware to get your system up and running again.
With Protect+ you don’t need to wait or send your product back for repair. We simply issue you a replacement and recover the faulty device. We also include unlimited access to our premium helpdesk for technical support.
*Full terms and conditions shared on application.
Call your Midwich sales representative 800-846-5606 for more information.
What's included?
Advanced replacement hardware dispatched next business day
Access to the 24/5 global technical support helpdesk
Unlimited helpdesk tickets
Free shipping of your advanced replacement product
Reverse logistics to collect your faulty device
Call your Midwich sales representative 800-846-5606 for more information.
Onsite engineering contracts
plus 24/5 remote support
Add onsite engineering support to your system with Onsite+. If something fails we can provide expert technical support with an industry leading service level agreement (SLA).
Onsite+ is an affordable support contract that provides you with remote support with an onsite service level agreement. We can attend site from 24-72 hours subject to engineering availability and access for a maximum of 3 visits per year.
Combine Onsite+ with Protect+ and we will exchange a product onsite with an advanced replacement device.
*Full terms and conditions shared on application.
Call your Midwich sales representative 800-846-5606 for more information.
What's included?
Priority access to engineers when you need them
24-72 hour service level agreement options
Access to the 24/5 global technical support helpdesk
Annual preventative maintenance visit
Service excludes
Any system commissioning or repair which are available separately with our Repair+ service
Call your Midwich sales representative 800-846-5606 for more information.
Commissioning services
from the Midwich Group
Our commissioning services ensure your AV system performs at its best.
*Full terms and conditions shared on application.
Call your Midwich sales representative 800-846-5606 for more information.
What's included?
Firmware installation
Microphone calibration & tuning
Audio DSP tuning
Full system testing
Advanced product configuration for UC Systems
System performance reporting/punch list
Service excludes
Control/DSP system programming which is available separately with our Code+ service
Call your Midwich sales representative 800-846-5606 for more information.
Bespoke programming services
as unique as your project
Outsource your customized control or DSP programming to our expert in-house team.
Code+ contracts includes full budget estimating for our programming services. We offer a remote service to create code for your Midwich supplied products to realise their full potential.
Programming design contracts are defined and scoped by customer-provided system documentation (functional diagrams, system scope narratives, etc.). The Code+ Service can be provided on an individual project basis or application of an enterprise standard.
*Full terms and conditions shared on application.
Call your Midwich sales representative 800-846-5606 for more information.
What's included?
Specialization
Audio – QSC, Bose, Yamaha, Shure
Control – QSC
Service includes
DSP programming on any platform
Control logic programming
UI/UX design/programming
Control script development
Third-party control module/plugin development
Platform utility module development
Responsibilities exclude
System Commissioning & Deployment which are available separately with our Deploy+ service
Call your Midwich sales representative 800-846-5606 for more information.