This is an enterprise-grade hardware support and service agreement designed for video conferencing spaces such as huddle spaces and small meeting rooms.
Key Plan Features
24/7 Support: Provides direct, round-the-clock access to Tier II technical assistance with a target response time of under one hour.
Advance RMA: Minimizes downtime with next-business-day advanced parts replacement shipment to swap out faulty video conferencing hardware rapidly.
Comprehensive Room Coverage: Covers all designated Logitech hardware inside the specific small room rather than restricting coverage to a single serialized asset.
Dedicated Service Management: Includes a designated service manager for accounts tracking incidents and managing space optimization insights.
Advanced Software Features: Unlocks premium workspace automation capabilities within Logitech software sync platforms, such as Auto Book and Auto Release analytics.
