Managing a distributed fleet of meeting room solutions can stretch IT resources to the limit. When hardware issues arise, driving to different offices or campus buildings to fix them isn't efficient.

To help you deliver a more efficient solution to your customers, Lenovo developed ThinkSmart Manager. This single-pane-of-glass management platform allows IT teams to remotely deploy, monitor, configure, and troubleshoot their entire fleet of Lenovo ThinkSmart devices from anywhere in the world.

 

Proactive monitoring and total control

ThinkSmart Manager removes the friction from AV operations by giving IT teams the tools to resolve issues before users even notice them.

• Real-time oversight: View device status, push software updates, restart units, and configure Microsoft Teams or Zoom Rooms settings completely remotely.

• Instant alerts: The platform automatically detects hardware anomalies and sends immediate notifications via email or the ThinkSmart Manager mobile app (available for iOS and Android).

• Streamlined operations: Use the "apply all" feature to push configurations across multiple rooms simultaneously, and manage device passwords securely from the cloud.

• Hardware-level access: When paired with Intel vPro®, administrators gain out-of-band remote control, allowing them to connect to and manage devices even if the operating system is unresponsive.

 

Choosing the right plan

Every new Lenovo ThinkSmart device includes access to the platform, with flexible tiers to match your customer's organizational needs:

• ThinkSmart Manager Basic: Standard with all devices, offering core monitoring, status checks, and fundamental updates to boost IT efficiency.

• ThinkSmart Manager Premium: Included for the first year with new hardware purchases, Premium adds advanced analytics, automated issue tracking, mobile app access, and full Intel vPro® integration.

 

By transitioning your customers to a centralized management framework, you help them protect their technology investment, maximize room uptime, and drastically reduce internal IT support tickets.